Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment rather than income. Outcomes are determined by chance, and previous results do not predict what will happen next. A winning session does not mean that another win is due, just as a losing session does not make a win more likely.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another leisure activity. Only use money that you can afford to lose after essential costs have been covered. Never use money set aside for rent, bills, food, education, savings or other important commitments.

• Set a gambling budget before you start and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household spending.
• Do not gamble when you are upset, tired, intoxicated or under financial pressure.
• Remember that gambling outcomes are random and cannot be controlled through skill, patterns or rituals.
• Do not gamble to win back money that you have lost.

If gambling is no longer fun, consider stopping and taking a meaningful break. You do not need to wait until a problem becomes serious before asking for information or support.

Set limits and use account controls

Planning your play in advance can make it easier to stay in control. Depending on the account features and requirements that apply to your use of the service, you may be able to request or set controls relating to deposits, spending, session time or access. Available controls may vary, so review the options shown in your account and contact the relevant support team if you need help understanding them.

Helpful steps before playing

1. Choose a maximum amount that you can afford to spend over a day, week or other period.
2. Decide how long your session will last and set a reminder to stop.
3. Consider setting a lower limit than your maximum budget so that you have a clear safety margin.
4. Avoid keeping gambling open in the background or playing while doing other activities.
5. Check your account activity regularly so that deposits, wagers and losses remain clear.
6. Ask for a break or account restriction if you feel that your planned limits are difficult to maintain.

A limit is most useful when it is set before gambling begins. Increasing a limit during a session can make it harder to follow your original plan. If you find yourself repeatedly changing limits, depositing more than intended or playing for longer than planned, stop gambling and consider using a longer account break or self-exclusion option where available.

Taking a break

A temporary break can help you reset your routine and think clearly about your gambling. During a break, avoid looking for other gambling services to continue playing. You can also remove saved payment details, block gambling-related applications or websites where appropriate, and tell someone you trust that you are taking time away from gambling.

Recognise signs of harmful gambling

Gambling can become harmful when it affects your finances, relationships, work, study, health or emotional wellbeing. Harm does not always appear as a large financial loss. It may begin with small changes in behaviour, secrecy or using gambling to cope with difficult feelings.

• Spending more time or money gambling than you intended.
• Trying to recover losses by gambling again or increasing your stakes.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Hiding gambling activity, transactions or losses from family and friends.
• Borrowing money, selling possessions or using credit to gamble.
• Missing work, study, appointments or family responsibilities because of gambling.
• Gambling to escape stress, loneliness, anxiety, sadness or other problems.
• Neglecting sleep, meals, exercise or personal care.
• Continuing to gamble after deciding to stop or cut back.
• Feeling guilt, shame, hopelessness or significant distress related to gambling.

One or more of these signs may indicate that it is time to stop and seek support. You do not have to manage the situation alone. Speaking with a trusted person or a qualified gambling counsellor can be a practical first step, even if you are unsure whether your gambling qualifies as a problem.

Avoid common thinking traps

It is common to believe that a run of losses means a win is more likely, or that a particular game, time or strategy can change a random outcome. These beliefs can encourage longer sessions and larger wagers. Set a budget based on what you can afford, not on the result you hope to achieve. Never treat gambling as a reliable method for paying debts or improving your financial position.

Account safety, age and personal responsibility

Gambling services should only be used by people who meet the applicable legal age and location requirements. In Australia, gambling is generally restricted to people aged 18 years or over. Do not allow a person under the legal age to access your account, use your payment method or watch you play in a way that encourages them to gamble.

Keep your login information private and use reasonable device and account security. Do not share passwords, verification information or access codes with another person. If you believe someone else has accessed your account, stop using it and seek assistance through the available account support process.

Customers are responsible for complying with the laws that apply to them, including requirements relating to age, location, payments and online gambling. Only access gambling services where doing so is lawful. If you are travelling or living outside Australia, check the rules that apply in that location before using any gambling account.

If you want to stop permanently, ask about account closure or self-exclusion options. Self-exclusion is intended for people who want to prevent or restrict their access to gambling for a chosen period or longer. Read the terms of the option carefully and do not open another account or use another person's account to bypass a restriction.

Getting help and support

Support is available if gambling is causing concern for you or someone close to you. You can speak with a general practitioner, mental health professional, financial counsellor or gambling counsellor. Australian state and territory gambling support services can also provide confidential information, counselling and practical guidance. Independent services such as Gambling Help Online may offer further information and support pathways.

If you are concerned about another person, choose a calm time to talk. Explain what you have noticed without blame, listen to their response and encourage them to seek professional advice. You can also seek support for yourself, because gambling harm can affect partners, relatives, friends and other people in the household.

• Stop gambling and avoid making further deposits or wagers.
• Tell a trusted person what is happening and ask them to help you stay accountable.
• Review your bank and account activity to understand the effect of gambling.
• Consider financial counselling if debts, bills or credit are affected.
• Use account closure, self-exclusion or other available restrictions.
• Seek professional support if gambling is affecting your mood, relationships or daily life.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, stop gambling and seek urgent help through local emergency services or a qualified crisis support service. Your immediate safety comes first.

Responsible gaming is a shared responsibility. Mr. O Casino encourages customers to make informed choices, use available controls and ask for help early. If you have questions about account restrictions or responsible gaming options, use the support channels available through the website.